Shipping & Returns
Last updated: October 16, 2026
Trust Bliss products for shoppers are sold on Amazon and shipped by Amazon through Fulfillment by Amazon (FBA). This website does not take orders or payments. Shipping, returns, exchanges and refunds follow the policy of the platform where you placed your order.
Amazon orders
Shipping
- Amazon stores, packs and ships every Trust Bliss order placed on Amazon.
- Delivery speed, shipping cost and the estimated delivery date are set by Amazon. They are shown on the product page and at checkout, and depend on your address, your Amazon membership and the delivery option you choose.
- To track a parcel, open Your Orders in your Amazon account.
Returns, exchanges and refunds
- Returns and exchanges are accepted as per Amazon’s return policy for retail customers. The return window, item condition, refund method and refund timing are set by Amazon and shown in your order.
- To start a return or replacement, open Your Orders on Amazon, choose the order and select Return or replace items.
- Refunds for Amazon orders are issued by Amazon.
- Read the full policy on Amazon: Amazon returns and refunds.
Damaged, faulty or wrong item
Please report it from your Amazon order first, using Return or replace items or Problem with order. This is the fastest way to get a replacement or refund. If you still need help after that, contact us with your Amazon order ID and a photo.
Wholesale orders on Faire
Retailers who order on Faire receive shipping, returns and support under Faire’s terms. Please raise any delivery or return request from your order in your Faire account.
Please do not send returns to our address
Our business address is not a returns centre. Parcels sent there without an approved request cannot be processed. Always start a return from the platform where you ordered: Amazon for retail orders, Faire for wholesale orders.
Useful links: 1-Pack on Amazon · 2-Pack on Amazon · FAQ